Hobson
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Simple pricing for the AI helpdesk

One flat monthly price based on how many conversations you handle. Every seat and every feature is included, and you are never charged for going over.

Every plan starts with a 14-day free trial and you can cancel any time. Hobson is opening to new stores soon, so for now you join the waitlist.

What does every plan include?

Everything. Plans differ only in how many conversations they cover.

Compare Hobson with other helpdesks

  • Unlimited seats

    Add your whole team. The price never changes with headcount.

  • Every channel

    Email, live chat, Instagram, Messenger and contact forms in one inbox.

  • AI drafting and checks

    A drafted, checked reply on every conversation, in your team’s voice.

  • Shopify order actions

    Refunds, cancellations and address changes, approved with the reply.

  • Every feature

    Knowledge, approvals and auto-send, shadow mode, workflow and reports. No add-ons.

  • No usage fees

    No fees per reply or per resolution, and no overage charges.

What happens when we reach our limit?

The bill never changes without you choosing to.

  1. 80%

    You hear from us

    A heads-up while there is still time to upgrade, if you want to.

  2. 100%

    Drafting pauses

    Hobson stops drafting replies to new conversations until you upgrade or the next month starts.

  3. £0

    Nothing extra to pay

    Messages keep arriving and your team can still reply. There are no overage charges.

Pricing questions

One customer’s thread, however many messages go back and forth, on any channel. Imported history and spam don’t count. Deleting a conversation doesn’t give it back.

You are told at 80% and again at 100% of your monthly conversations. At the limit, Hobson stops drafting replies to new conversations until you upgrade or the next month starts. Messages still arrive and your team can still reply. There are no overage charges and no fees per resolution.

No. Every plan has every feature, every channel and unlimited seats. Plans differ in how many conversations they include, with a monthly AI usage cap and API limits to match. An owner or admin can raise the cap in Settings.

Every plan starts with a 14-day free trial. We take a card up front and charge nothing until the trial ends. Cancel before then and you pay nothing. Hobson is opening to new stores soon, so for now you join the waitlist.

Yes. Annual plans cost ten times the monthly price, so you get two months free. Your conversation allowance still resets each month.

Yes, at any time from Settings. If you cancel, your plan stays active until the end of the period you have paid for.

Yes. If you handle more than 10,000 conversations a month, get in touch and we will put together an Enterprise plan.

Put Hobson on duty.

Connect your inbox in a few minutes. Hobson drafts, you approve, and nothing reaches a customer until you say so.

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