Introduction
Work with your Hobson workspace from your own code and from Claude.
Hobson is an agent-first helpdesk. It reads every support conversation, drafts a reply in your team's voice and sorts what needs a person. Your team approves drafts and handles the exceptions.
The read-only MCP server lets you ask Claude about your support inbox from outside the dashboard: conversations, customers, knowledge and reports.
What you can use today
- Claude, by signing in. Add Hobson as a custom connector in claude.ai, Claude Desktop or Claude Code and sign in with your Hobson account. No key to copy. See Connect Claude.
- API keys for MCP clients. Owners and admins create keys in Settings › Advanced › API keys for Claude Code scripts and other MCP clients. Each key belongs to one workspace and has its own role. See Authentication.
- Account lookup. Run a SaaS product? Host one signed endpoint and Hobson shows each customer's plan, status and flags beside the conversation. See Account lookup.
- Per-plan rate limits. Every key and workspace has limits set by its plan, returned in response headers. See Rate limits.
What's coming
- A public REST API with stable, documented endpoints. They appear in the API reference as we publish them. Coming soon
- Webhooks for new conversations and replies. Coming soon
Base URL
All requests go to:
https://api.hobson.supportRequests and responses are JSON. Every request is scoped to the workspace that owns the key, so a key can never see another workspace's data.