Changelog

9 October 2026Copy Anchor Link

• Add Hobson to claude.ai, Claude Desktop and Claude Code as a custom connector at https://api.hobson.support/v1/mcp. You sign in, pick one workspace and approve read access, with no key to copy. See Connect Claude.

• New MCP tools: getWorkspaceSummary, describeMetrics and queryMetrics, so Claude can answer questions like "How quickly were tickets answered this week, by channel?".

• MCP search is now keyword and full-text only, so MCP calls never use Hobson's AI.

• Settings › Connected apps lists connected apps and lets you disconnect them. Owners can switch connected apps off for the workspace.

• Rate limits now scale with your plan and count units, so heavy calls such as search and drafting cost more. Going over returns 429 with Retry-After and RateLimit headers instead of 401. See Rate limits.

• New keys start with hob_live_. Existing keys keep working.

• API keys can no longer move conversations to the Trash, use Send now or resend a reply. They can still change status, mark spam and approve a draft as written.

• Settings › API keys shows each key's recent usage.

• Rotate an API key in one click from Settings › API keys. The old key keeps working for the grace period you choose (now, 1 hour or 24 hours), then stops. See Authentication.

• Launched these developer docs.

• The MCP server is read-only. Claude can look things up in your workspace but can't send, change or delete anything.

• API keys can be used with the MCP server from Claude Code and other MCP clients that send a custom header.