Sub-processors
Last updated 13 November 2026
These companies process personal data on our behalf to run Hobson. Where data leaves the UK or EU, we rely on safeguards such as standard contractual clauses. Questions go to privacy@hobson.support.
Used for every workspace
| Company | What it does | Where |
|---|---|---|
| Hetzner | Hosting the API, background workers and cache | EU |
| Neon | Database | On request |
| Amazon Web Services | File and attachment storage | Ireland (eu-west-1) |
| Mailgun (Sinch) | Sending and receiving email | EU (Mailgun EU region) |
| Vercel | Hosting the website and dashboard | Global edge network |
| Cloudflare | Network protection and bot checks | Global edge network |
| Stripe | Payments and billing | On request |
| Anthropic | Drafting replies, triage and reading images | United States |
| Voyage AI | Search vectors for finding related answers | United States |
| TypeSafe | Classifying messages | On request |
| Reducto | Reading uploaded documents | EU |
| ScrapingBee | Reading web pages a workspace adds as knowledge | On request |
| PostHog | Product analytics and error reports, never message content | EU |
Only when a workspace connects them
- Google: Gmail mailboxes and their change notifications
- Shopify: Orders, customers and approved order changes
- Meta: Instagram, Messenger and WhatsApp conversations
- Slack: Draft approvals and alerts
- Linear: Issues created or linked from conversations
- Gorgias: Importing history and shadow mode on Gorgias tickets
Changes
We update this page before adding a sub-processor and note the date at the top.