Hobson
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Features · Approvals and auto-send

Hobson asks first until it has earned the right to send.

Every kind of question has its own setting. Hobson recommends auto-send for a category only after enough of its drafts have been approved, and it goes back to asking first if your team starts correcting it.
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What it does

  • Three settings per category

    Asks first, Sends automatically or Off. Order status can send on its own while refunds always wait for a person.

  • Readiness from real outcomes

    Each category starts as Learning. It becomes Ready after at least 20 replies in 30 days with a high share approved and few facts changed.

  • Policies come first

    Refunds, returns, shipping, cancellations and warranty can’t auto-send until your knowledge base covers the policy.

  • Limits tuned from your approvals

    The confidence a draft needs before it sends itself is tuned from the drafts your team approved without changes.

  • A minute to undo

    Every automatic reply waits 60 seconds by default before it goes, so you can stop it. Send now skips the wait.

  • One switch pauses everything

    A workspace switch stops all automatic sending at once. Hobson also pauses itself if messages flood in.

How it works

  1. 1

    Start with Asks first

    Every category begins with drafts for a person to approve. Hobson records whether each draft was sent as written, edited or replaced.

  2. 2

    Watch readiness build

    Settings › Autonomy shows each category’s state and why it is held, for example “8 of 20 replies” or a missing policy.

  3. 3

    Turn on auto-send for a ready category

    Hobson recommends switching a category to Sends automatically once it is marked Ready. Each reply still passes the checks before it goes.

  4. 4

    Hobson steps back when it should

    If corrections rise, the category returns to asking first. A customer quoting your policy, a proposed refund or a risk flag always waits for a person.

What stays in your control

  • You choose the setting for every category, and Off means Hobson leaves it alone.
  • Drafts with an order action, such as a refund, never send themselves.
  • Chargebacks, legal threats and anything flagged as risky go to a person.
  • Every automatic reply can be undone during its undo window.

Questions

It depends on your volume. A category needs at least 20 replies in the last 30 days and a high share of them approved with light or no edits. Busy categories like order status usually get there first.

You can undo it during the undo window, a minute by default. Replies that are later undone, reopened or rated badly count against the category, and if corrections rise it goes back to asking first.

Yes. One switch pauses every automatic reply in the workspace. Drafts keep arriving for your team to approve.

Policy-heavy categories need your policy in the knowledge base first, so Hobson answers from your rules and not from general knowledge. Any reply that comes with a refund or other order change always needs approval.

Related

Put Hobson on duty.

Connect your inbox in a few minutes. Hobson drafts, you approve, and nothing reaches a customer until you say so.

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